1. Cancellation need to made within 72 hours
2. First come first serve basis
3. Any loss or damage during shipment is the buyer's personal risk.
4. Goods return are available but according to rules and conditions.
Important Notes
- The return and replacement shipping fee will be borne by Cosmo Outfit provided the return and replacement is due to Damage or Stained item
- Any exchange of item is subject to the same design and color only
- If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer
- If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will be credited from customers next purchase. No monetary refund is allowed
- Cosmo Outfit reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy
Returnable/Exchangeable Section
- Items that are terribly damage or stained
- If the quality, design, and size of item are far from your customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by customer
Non-Returnable/Non-Exchangeable Section
- Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online
- Item design is slightly different from the picture displayed (e.g. button or pocket)
- Return or exchange is not allowed if size measurement differs about 1-3cm
- Sales items is not returnable unless it is a damage item
- Any Item from Premium Pre Order section that due to size, color, design, and material problem is not returnable or exchangeable
5. Bulk price will be given to any buyers buys 5 pairs at one times.
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